CALL CENTER SERVICES

We extensively handle call center outsourcing services

Happy customers - make more profit
Happy customers will yield in generating more business, increasing brand loyalty; developing goodwill and most importantly lead to exceeding business success rate. To succeed and survive in this competitive market, one must possess an efficient, effective and reliable customer care services as these are equally important as the products and services that one has to offer.
Having said that, that's where we at UltimateBPO appear at center stage by providing state-of-the-art call center outsourcing services at affordable and competitive prices. Call centers are your face to the world and it is imperative you get it right. From using the right technology to the trained manpower and consistent quality monitoring, a call center today requires considerable investment in terms of money and time.

A glimpse of countries, we deliver values in:

UltimateBPO's business relationships are as diverse as the services we render. Today we proudly serve hundreds of customers in more than 30 countries, spanning 4 continents.
  • USA
  • Canada
  • UK
  • Germany
  • France
  • Australia
  • UAE
  • China
Inbound Call Center Services

For more than 10 years, our team has been at the forefront of handling many types of inbound call center programs for clients that choose to outsource. Why would a company outsource their inbound calls or other types of customer contacts? The reasons are varied, but predominantly, companies outsource the inbound contacts to free their internal team up to focus on less repetitive tasks and contacts and to provide a higher quality service than what their internal team can support.

Outbound Call Center Services

We MAKE the Calls for You Outbound focus on making the outgoing phone calls for your business or organization. Many enterprises are able to save money, while improving customer service, through the use of outbound call center services like: information verification, lead generation, appointment setting, marketing, sales, and post-sales surveys. Contact Center is an outbound call center that works hard for your company to get you the results you desire.

Email Support Services

Email may not be a new or flashy communication channel out there, however, you can’t deny it’s got the power to stay in the system. There are 4 billion email accounts in the world and counting, outpacing newer platforms like social media by more than 2 billion. If you look at email’s penetration in business, researchers say that more than 90% of contact centers offer email. Moreover, the survey found that more than 70% of customers prefer email for communication with companies, leaving every other channel quite behind.

Chat Support Services

Now, there are great advantages of outsourcing chat support services. It allows organizations to concentrate on areas that are more critical to their business. These services allow businesses to get more information about customers, and that is worth its weight in gold. Immediate resolution of queries ensures that there is no backlog when your business is looking ahead. UBpo’s chat support services offered by offers value in the following ways: • Trained professionals offer expert chat support in a variety of service areas • Services available on a 24x7x365 days basis • Process oriented approach • Secure chat systems • Exciting pricing model • SLA-driven chat support services

Customer Care Services

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Telemarketing Services

Our experience across a number of industries has provided us with the ability to customize our inbound telemarketing service to suit any situation, any business, any industry : • Communications • Pharmaceutical • Consumer and Industrial Goods • Finance and Accounting • Healthcare • Insurance • Retail • Travel & Hospitality

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