Inbound Call Center Services
For more than 10 years, our team has been at the forefront of handling many types of inbound call center programs for clients that choose to outsource. Why would a company outsource their inbound calls or other types of customer contacts? The reasons are varied, but predominantly, companies outsource the inbound contacts to free their internal team up to focus on less repetitive tasks and contacts and to provide a higher quality service than what their internal team can support.
Outbound Call Center Services
We MAKE the Calls for You Outbound focus on making the outgoing phone calls for your business or organization. Many enterprises are able to save money, while improving customer service, through the use of outbound call center services like: information verification, lead generation, appointment setting, marketing, sales, and post-sales surveys. Contact Center is an outbound call center that works hard for your company to get you the results you desire.
Email Support Services
Email may not be a new or flashy communication channel out there, however, you can’t deny it’s got the power to stay in the system. There are 4 billion email accounts in the world and counting, outpacing newer platforms like social media by more than 2 billion. If you look at email’s penetration in business, researchers say that more than 90% of contact centers offer email. Moreover, the survey found that more than 70% of customers prefer email for communication with companies, leaving every other channel quite behind.
Chat Support Services
Now, there are great advantages of outsourcing chat support services. It allows organizations to concentrate on areas that are more critical to their business. These services allow businesses to get more information about customers, and that is worth its weight in gold. Immediate resolution of queries ensures that there is no backlog when your business is looking ahead. UBpo’s chat support services offered by offers value in the following ways: • Trained professionals offer expert chat support in a variety of service areas • Services available on a 24x7x365 days basis • Process oriented approach • Secure chat systems • Exciting pricing model • SLA-driven chat support services
Customer Care Services
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
Our experience across a number of industries has provided us with the ability to customize our inbound telemarketing service to suit any situation, any business, any industry : • Communications • Pharmaceutical • Consumer and Industrial Goods • Finance and Accounting • Healthcare • Insurance • Retail • Travel & Hospitality